Each year I visit nearly a thousand restaurants in the United States, writes Kevin Higar. While operators are certainly keeping a vigilant eye on price points, many customers have made it clear other dining experience elements also play an important … Read More

Last month, we took a group of operators on a study tour of emerging concepts in Chicago. It was also a chance to catch-up on the key trends shaping the world’s most developed out-of-home foodservice market. The UK may have … Read More

I did it. I ran the BUPA Great Manchester 10k over the May Bank Holiday weekend. The first time I’ve ever challenged myself – a self-confessed non-athlete – to run over six miles. On a baking hot day to boot. … Read More

I had the privilege last weekend to return to Chicago for the first time in 14 years. The trip had a packed itinerary and was superbly put together. I attended the NRA show, which is so big it’s overwhelming at … Read More

You can pack an awful lot into three full days and four nights in Chicago – and we did, writes Paul Charity.  This visit, we and the ALMR were determined to see as much as possible by way of emerging … Read More

At GS Systems we’re serious about growth. Not only for our many multi-site clients working in the hospitality, leisure and retails sectors. But also for ourselves, as an innovative IT consultancy using EPOS-driven tools. After all, we always want to … Read More

Great show, great city, great crowd, great weather – and great food and drink. What more could one ask for from a business jamboree? I’m sorry: I mean a serious working trip, writes Luke Johnson. I went as one of … Read More

Handhelds are increasingly popular as the technology becomes more robust, resilient and sophisticated, writes Mike Chung, who gives you five top tips on how you can use handhelds to sell more. 1. You really are going to improve the guest experience … Read More

A sell-out 200 capacity audience of the industry’s leading opinion formers attended yesterday’s ALMR Spring Conference (April 24 2013) for a high protein/low carb diet of intelligence, innovation and inspiration about the future direction of not only the sector but … Read More