GS support technician Stuart Wearing has a huge wealth of EPOS experience working in both the hospitality and retail sectors for the likes of Asda, Tesco, WH Smiths, Primark and JD Wetherspoons. As one of our support technicians his responsibilities include project management, hot-staging, installation and staff training.
Name? Stuart Wearing.
What is your job title? Support technician.
What are your job responsibilities? All aspects of new installations from project management and hot-staging to installation and staff training. Essentially we’re there to make it happen. I also provide day-to-day online and face-to-face technical support for customers.
What is your previous experience? After graduating from University I took a temporary job in October 2005 to install EPOS Systems throughout the UK for the women’s clothing store Etams. After the three month contract was completed the company didn’t want me to leave and I’ve been involved in EPOS ever since. Throughout my career I have worked on major projects for a large number of high profile customers carrying out installations, site surveys and maintenance. Some of the names that spring to mind include the likes of Asda, Tesco, WH Smiths, Primark, JD Wetherspoons to name but a few.
What attributes are essential to do your job? Organisation and a methodical approach to troubleshooting. The ability to think outside the box helps to find ways to make our systems better. As a direct customer facing job it’s also essential to project confidence in your abilities and also be helpful and cheerful so customers feel like you are always happy to help them.
What are the biggest challenges in your job? Dealing with the demands of customers who can sometimes believe you are there to be at their beck and call no matter what the issue. The challenge is getting these customers on your side and making them realise you want to help them.
Where have you added value to clients? While it is not part of our job I have in the past assisted customers by setting up wifi networks for them that they then provide to their customers. My previous experience in wifi networks helps me to understand the issues and security required and the importance of keeping the customer wifi totally separate from the EPoS and their office network.
What are your most enjoyable work experiences? Working directly with customers to understand how best to set up their system and showing them the full benefits once it is up and running.
What is your best tip to help a clients’ business grow? Don’t just think in terms of increasing sales as your most effective ways of making your profits grow. Minimising your losses is just as important and that’s where the real value of stock control comes into its own. Lose one bottle of beer and you have to sell three to replace its value to the business.
“Minimising your losses is just as important and that’s where the real value of stock control comes into its own. Lose one bottle of beer and you have to sell three to replace its value to the business.”
Children: Two sons, Kyle (10) and Joe (8), one daughter Nicole (7).
What are your hobbies and interests? Cinema, eating out. I also love any fast sport. Not done it for years but I used to be a keen surfer and skier.
Why do you like your hobby/interest? I just love high speed activities. Motor racing, go karting, anything where you are racing competitively. Nothing beats the excitement of wheel-to-wheel action and plotting and succeeding with outrageous overtaking.
Favourite colour? Red.
Favourite film? The Shawshank Redemption.
Favourite song? Bohemian Rhapsody by Queen.
Favourite book? Red Dragon by Thomas Harris.
Favourite food? Diavola Pizza.
Favourite drink? Corona.
Favourite country? England, of course.
Most memorable day? I have three most memorable days – the birth of each of my children.