Business development manager Mike Chung was an O2 learning and development manager responsible for the coaching and the performance management of 64 trainers before becoming a manager at the Oddest Bar in Chorlton, one of three pubs run by the Odd Bars Ltd in Manchester. A graduate with a 2.1 (hons) in BSc Product Design and Development from the University of Salford, his role is to help existing and new clients through the smart application of GS’ services.
Name: Mike Chung
What is your job title? Business development manager
What are your job responsibilities? As a BDM I am helping GS expand within the EPOS market, working with the rest of the team to deliver our four year business plan. Our future success is not just about winning new business but also ensuring we maintain the fantastic relationships with existing clients. We’ll be doing this by helping them increase their revenues, improve their customer service and guide their overall operations be the best they can through the smart application of our EPOS solutions and related services.
What is your previous experience? I have a wealth of experience over the last 16 years, which has allowed me to develop some really useful skills for my role here. I’ve worked in hospitality for a number of years, starting way back as a student in 1998 when I worked as a bar tender. I’ve also worked for an oil company and two major telecoms companies as a learning and development manager and coach. Most recently I was running one of a chain of four restaurant/bars in Manchester, where I gained some invaluable experience.
What attributes are essential to do your job? I love working with people. And I love helping others get the most out of what they do. On top of that, you need to be tenacious, empathetic and be able to think creatively. I think if you can put yourself in someone else’s shoes it helps to properly understand their needs and devise the most suitable solutions which maximise the benefits for their business.
What are the biggest challenges in your job? Helping clients see the benefits they’ll reap through their investment in an EPOS system. Operators already running a successful business might find it hard to believe that they can save money and massively increase their profits by marrying up a good EPOS system with some smart procedures and controls. Believe me, it’s never just about the hardware!
Where can you add value to clients? I bring lots of personal experiences to the table having been on the other side of the bar. To know where a client is coming from is really important to instil confidence. It doesn’t matter if you have the best product or service in the world if you don’t know how or why it will benefit you!
What are your most enjoyable work experiences? I’d have to say when I worked in Germany for the packaging company and all over Europe for an oil company. Not just because I got to see other countries and experience working within other cultures, but because of the challenges I faced. Setting up a business in Manchester, whilst working with people in Rome whose jobs you were taking, required some serious consideration.
What is your best tip to help a clients’ business grow? Be brave in everything that you do! Stay ahead of the times, strategically and technically. And think about the long term. Will saving money now make you more money later? Investing in the correct solutions can mean achieving both at the same time.
“As a BDM I am helping GS expand within the EPOS market. Our future success is not just about winning new business but also ensuring we maintain the fantastic relationships with existing clients. We’ll be doing this by helping them increase their revenues, improve their customer service and guide their overall operations be the best they can through the smart application of our EPOS solutions and related services.”
What are your hobbies and interests? Motorbikes (I ride a cruiser), I make artwork in my spare time and play percussion (mainly congas and bongos), snowboarding and cooking
Why do you like your hobbies? I love music and rhythm – I guess it’s just a feeling thing. And I like balance, which I guess is where the motorbikes and artwork come in. My bike makes an awesome racket and feels great to ride through the countryside on a sunny day, whereas getting into my studio (when I can) is a great way to wind down and come up with ideas for absolutely anything.
Favourite colour? Black
Favourite film? ‘Life is Beautiful’ and ‘The Shawshank Redemption’
Favourite song? ‘Riders on the Storm’ – The Doors
Favourite book? Hitchhikers Guide to the Galaxy
Favourite food? Everything seafood – any origin
Favourite drink? Malbec
Favourite country? Italy
Most memorable day? Riding a hired cruiser along the coastal road from Paphos to Aiya Napa (with bits of tissue stuffed in my ears because the helmet was too big) with the most amazing sunset spreading right across the sky.